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Our aim is to dispatch all orders placed before 14:00 (Monday-Friday) within 48 hours of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. For UK orders, goods should normally be received within 2 to 5 working days.
Delivery is charged per order for all mainland UK addresses at a rate determined in accordance with your choice of delivery method. Products are subject to availability and Hayes Catering Supplies shall use its reasonable endeavors to supply the Products ordered by you in a timely manner. In the event that Hayes Catering Supplies is unable to supply any requested Product, Hayes Catering Supplies shall inform you of this as soon as reasonably practicable and offer an alternative Product of equal type, quality and value to the Product you ordered. Alternatively you can request Hayes Catering Supplies refund the cost of such Product.
In the event that a particular Product is out of stock we will notify you within 7 days to confirm which Product is out of stock. You will then be given the option to receive a refund for the out of stock Product and the remainder of your order will be dispatched, or exchange the out of stock Product for a Product that is in stock. If the out of stock Product is exchanged for another Product of greater value, the difference will need to be paid by you before dispatch. If the out of stock Product is exchanged for another Product of less value, the difference will be refunded to the card used for payment of the same order. We will not dispatch your order, including any Products that are in stock, until you have confirmed if you would like a refund of the out of stock Product, or exchange it for a different Product that is in stock. Any delay in delivery of the Products not occasioned by a Force Majeure event (as defined below) shall not entitle you to terminate or rescind an order for Products unless such delay exceeds 30 days.
Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavor to get your goods to you as soon as possible. We will attempt to deliver your order to your delivery address. If products are returned to us as undelivered, we shall refund 70% of the price of the products less £6.50 to cover our postal and administrative costs.