Terms & Conditions


Welcome to the www.hayescatering.com website terms and conditions of use. The following terms and conditions apply to the use of the website www.hayescatering.com. By accessing this website and/or placing an order you agree to the following terms and conditions. By using this website and placing an order you are indicating that you accept the terms and conditions, regardless of whether you choose to register and/or order from us or not.

If for any reason you are unable to accept our terms and conditions please do not use this website.

Please note that www.hayescatering.com reserves the right to decline any order placed on this website, for any reason at any time. We will refund any orders declined to the full value of all the declined goods and shipping costs within 45 days.

If you need any assistance or have any further questions, please contact us. Our contact email is sales@hayescatering.com.


These terms and conditions are subject to change at any time. Please take the time to check this Website to review the current terms and conditions, since they are binding on you.


By visiting our website, you are under no obligation to place an order. If you choose to place an order with us, you are expected to do so with us via our online checkout process. As part of our check out system you will be able to clearly view and check your order and also have the opportunity to delete items and correct any errors. We will send you an email verifying your purchase order, detailing all your information as well as the product information you have ordered. Goods are shipped to you by tracked courier and it is you the buyer that is fully responsible to be in to accept the goods. Any goods returned to us by the courier due to inability to deliver due to customer not accepting the order will be subject to a a re-delivery charge equal to that of the original shipping charge on the order.

Our credence of an order occurs when we dispatch the order. We will send you a dispatch confirmation by email. You will be charged at the time the shipment is made online and your products will be shipped to you within a maximum of 2 to 5 working days in the UK subject to stock availability.


An order may be cancelled or changed if the products are not available at the time the shipment is to be dispatched.

If we are unable to process your form of payment.

If there has been a change in price or there is a product difference, or a mistake in the product description or price.

If you do not meet or comply with our set eligibility criteria detailed in our terms and conditions, specifically being over 18 years of age.

It is fully the customer’s responsibility to be in and available to accept any goods ordered and delivered by couriers. If an order is delivered to a customer who is not there to accept it the courier will leave a card and make 1 more attempt to deliver it. After the second failed attempt the goods will be sent back to us. Please note it is the customers responsibility to be in to accept a package and if packages are returned to us we incur a £10 charge from the courier, in this case to re-ship it we will charge the customer £10 plus £5.95 re-shipping fee making a total of £15.95 payable by you the buyer to www.hayescatering.com. We accept absolutely no liability for this loss of money caused by customers not being in to accept packages. If you are not able to be at home have the parcel delivered to your work address as then this undesired situation is avoided.


All prices are set to the minimum we can permit, they are all exclusive of VAT, and we are a VAT registered company in England and Wales.

We charge separately for packing, shipping, insurance policies (which are optional) and other relevant charges. These rates can be found with the rest of the shipping information.

Our prices constantly change due to the fluctuating market. Please take the time to read and understand the cost of what you are purchasing.


You will be able to notify us of cancellation via email at sales@hayescatering.com.

If your products have already been shipped to you, you cannot obtain a refund unless your goods are either damaged or incorrect. If you have just changed your mind this does not count as a reason for return.

All returns must reach us within 7 days of the purchase and must be shipped to us with the original receipt. Before any items are returned you must obtain a RMA number from customer services.


The cost of shipping products back to us are you the buyer’s responsibility.

Upon receiving the receipt and the products to be exchanged or returned, we will give you a 70% refund or a 70% credit note that you can use to purchase products in equal value on our website www.hayescatering.com (so long as it is in stock).

If damage is done to products during delivery or there is a flaw with our item, we will return at no cost if the consumer notifies us within 24 hours of the purchase by way of contacting sales@hayescatering.com we will return the product purchased or one of equal or lessor value. We will also offer store credit to use at a later date if the consumer prefers.


You are permitted to print and download extracts from this Website for your own use on the following basis:

All documents and/or related graphics cannot be modified. You are permitted to copy for your own use.

No graphics on this Website will be used without accompanying text.

Our logo and domain are copyrighted and licensed only to the owner. You will receive a permission notice if you try to make copies.

Unless stated otherwise, the copyright and other property rights in all material on this Website (including but not limiting to photographs and graphical images) are owned by us, the licensors. For the purposes of these terms and conditions, any use of extracts from this Website is prohibited. If you breach any of these terms, your permission to use this Website be terminated and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any and all rights not granted in these terms are reserved.


While we strive to ensure that our Website functions normally and is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of repair, system failure, maintenance or for reasons beyond our control.


Any information you submit or post, excluding your personal identifiable information, which is covered under our Privacy Policy www.hayescatering.com to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. Our team will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

We reject the ability of posting or transmitting to or from this Website any material:

Anything that our team finds is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

For which you have not obtained all necessary licenses and/or approvals;

Any behavior which constitutes or encourages conduct that would be considered a criminal offence, cause civil unrest, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world.

Any post or transmission which is technically harmful (including but not limited to, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You may not misuse the Website (including but not limited to by hacking).

We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of the pre-worded clauses.


All Links to third party websites that can be found on this Website are provided solely for your convenience. If you use these links, you leave this Website. We are unable to review all of these third party websites and do not control and will not be responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them unless otherwise stated, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

You are not permitted to copy, remove, distort or otherwise alter the size or appearance of the www.hayescatering.com Logo or brand.

You do not create a frame or any other browser or border environment around this Website;

You do not in any way imply that we are endorsing any products or services other than our own.

You do not misrepresent your relationship with us nor present any other false information about us.

You do not link from a website that is not owned by you.

Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in previous clause for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage our team may suffer or incur as a result of your breach of clause aforementioned.


To register with www.hayescatering.com. You must be over eighteen years of age.

One registration per person. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


While we strive to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

Due to the Christmas period, we cannot guarantee fast delivery. Goods will be dispatched promptly but we cannot control the couriers.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our team, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including but not limited to, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for

Death or personal injury caused by negligence.


Mis-representation as to a fundamental matter; or

Any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our team, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United States of America. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.


Credit Card Security Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can sales@hayescatring.com